隐私政策
本政策说明我们在 autocareai.ca 官网，以及我们为合作汽修门店提供的 AI 服务顾问（嵌入在门店网站上的聊天窗口）中，如何收集、使用和保护个人信息。我们遵循加拿大《个人信息保护和电子文件法》（PIPEDA）的相关要求。
1. 我们收集哪些信息
- 聊天内容：您在聊天窗口中输入的文字，以及您主动上传的图片（例如仪表盘、零件、报价单照片）。
- 您主动提供的联系方式：例如预约时留下的称呼、电话、微信或邮箱。
- 商家表单信息：汽修门店通过"预约演示/门店信息收集表"提交的门店名称、联系人、服务项目、价格区间等。
- 技术信息：随机生成的会话编号、IP 地址（仅用于防滥用限流）、浏览器基本信息。
我们不会要求、也请您不要在聊天中发送身份证件号码、银行卡号等敏感信息。
2. 我们如何使用这些信息
- 生成 AI 回复，回答您的用车、维修、保养等问题；
- 在您同意的情况下，把您的车况和联系方式转交给对应门店，用于安排预约；
- 检查 AI 回答的质量，改进知识库和服务；
- 防止滥用（例如限制同一 IP 在短时间内的请求次数）；
- 与提交表单的门店沟通合作事宜。
我们不出售您的个人信息，也不会将其用于与上述目的无关的广告。
3. 与谁共享
- 对应的汽修门店：您在某家门店网站上的对话记录，仅该门店和 AutocareAI 可以查看，不会与其他门店共享。在门店网站上，AutocareAI 作为门店的服务提供方代为处理这些信息。
- 技术服务商：我们使用 Anthropic（AI 模型服务）生成回复，使用 Cloudflare 托管网站并存储对话记录。这些服务商可能在加拿大境外（例如美国）处理数据，并受当地法律约束。我们只向其提供完成服务所必需的信息。
- 法律要求：在法律要求或为保护用户及公众安全所必需时。
4. 保存期限
对话记录一般保存不超过 24 个月，用于服务改进和门店回访；限流用的 IP 计数在 3 天内自动删除；商家表单信息在合作期间及结束后合理期限内保存。超过期限的信息会被删除或匿名化。
5. 安全措施
我们采用加密传输（HTTPS）、访问密钥控制、按门店隔离数据等措施保护信息。但任何网络传输都无法保证百分之百安全。
6. 您的权利
您可以随时联系我们，查询我们是否持有您的个人信息、要求更正，或要求删除您的对话记录和联系方式。我们会在 30 天内答复。
7. 联系我们
隐私负责人：Daniel
邮箱：daniel@autocareai.ca
电话 / WhatsApp：647-619-2775
如对我们的处理方式不满意，您也可以向加拿大隐私专员办公室（Office of the Privacy Commissioner of Canada）投诉。
8. 政策更新
本政策如有更新，会在本页面公布并更新生效日期。
Privacy Policy
This policy explains how we collect, use and protect personal information on autocareai.ca and in the AI service-advisor chat widgets we provide to partner auto repair shops. We follow the requirements of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. What we collect
- Chat content: messages you type and images you choose to upload (e.g. dashboard lights, parts, quotes).
- Contact details you provide, such as your name, phone, WeChat or email when requesting an appointment.
- Business form information submitted by repair shops (shop name, contact person, services, price ranges).
- Technical data: a random session ID, IP address (used only for abuse prevention / rate limiting) and basic browser information.
Please do not share government ID numbers, bank card numbers or other sensitive information in the chat.
2. How we use it
- To generate AI responses to your vehicle, repair and maintenance questions;
- With your consent, to pass your vehicle issue and contact details to the relevant shop to arrange an appointment;
- To review answer quality and improve our knowledge base and service;
- To prevent abuse (e.g. limiting requests from a single IP);
- To communicate with shops that submit our business forms.
We do not sell personal information or use it for unrelated advertising.
3. Who we share it with
- The relevant repair shop: conversations on a shop's website are visible only to that shop and AutocareAI, never to other shops. On shop websites, AutocareAI processes this information as the shop's service provider.
- Service providers: Anthropic (AI model provider) to generate responses, and Cloudflare to host the site and store conversation logs. These providers may process data outside Canada (e.g. in the United States), where it is subject to local law. We share only what is needed to provide the service.
- Legal requirements: where required by law or necessary to protect users or the public.
4. Retention
Conversation logs are generally kept for no more than 24 months for service improvement and shop follow-up. IP counters used for rate limiting are deleted automatically within 3 days. Business form information is kept during the partnership and for a reasonable period afterwards. Expired information is deleted or anonymized.
5. Security
We use encrypted transmission (HTTPS), access-key controls and per-shop data separation. No method of transmission over the internet is 100% secure.
6. Your rights
You may contact us at any time to ask whether we hold your personal information, request corrections, or request deletion of your conversations and contact details. We will respond within 30 days.
7. Contact
Privacy Officer: Daniel
Email: daniel@autocareai.ca
Phone / WhatsApp: 647-619-2775
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
8. Changes
We will post any updates to this policy on this page and revise the effective date.